Exchange and Returns
Exchanges And Returns
Sometimes the fit just isn't quite right
If the size, colour or style you received isn't quite right, we'll help you sort it.Most exchanges are processed within 7–10 days after we receive and approve your returned item.
Before you start
Is your item eligible?
- Unworn & unwashed
- Hygiene liner intact
- In original condition
- Original tags attached
- No stains or marks
Return Within
14 Days
Your exchange, in 6 steps
From your first message to your replacement arriving at your door.
Frequently asked questions
Once we receive and inspect your return, most exchanges are processed and shipped within 7–10 business days.
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Yes — as long as the new item is in stock. If there’s a price difference, we’ll send you a payment link before shipping your replacement.
If an item arrives worn, without tags, or with a damaged hygiene liner, we won’t be able to process the exchange and will return it to you at your cost.
We currently offer exchanges and store credit rather than cash refunds, except where an item is faulty or we’ve made an error with your order.
Contact us straight away with photos of the item. Faulty or incorrect items are handled outside our standard exchange conditions, and we’ll cover the return cost.
Not sure if your item qualifies?
Send us a message with your order number and we'll help you figure it out.