Ohana wants you to have a great shopping experience! We ship from Kenya using DHL express International Shipping. Please feel free to contact us with any questions.
Your billing and mailing address must be a complete match. If it’s not a complete match you will be asked to verify your order. Fraudulent transactions will be cancelled.
Please make sure your address is correct and updated before your package is shipped. Once shipped you’ll be responsible to contact the shipping company to make changes to your order.
EXAMPLE: If you live in an apt complex you MUST include your apt number to make sure you receive your order.
We are NOT responsible for mistakes on addresses.
Any package returned to Ohana (local or International) due to a unsuccessful delivery attempt or unpaid charges, we will not issue a refund and reshipment charges will apply.
To exchange or return your product, you should mail your product to: 76156-00508 Nairobi, Kenya.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible if an item gets lost during delivery. We also strongly discourage using private shipping companies to return your item to us. These companies often charge us fees upon reception of your package, which we must refuse to pay. In that case, your package will be returned to you. We recommend sending your package through your local post office.
INTERNATIONAL EXPRESS SHIPPING
(3-5 business DAYS for shipping with DHL Express shipping)
International Rush orders does not mean RUSH processing. The amount paid is for the shipping only. We do not have Rush processing for international orders.
*All international packages may be processed through customs regulations, which may cause a slight delay with processing times.
**Once a package has left our facilities any possible delays in the delivery of your package are responsibility of the shipping company (DHL). Ohana is not liable for any delays caused by the shipping company, we have no control over the package once it’s been sent.
** INTERNATIONAL ORDERS: There may be duties and taxes imposed on your order that aren’t reflected in our prices. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country. Ohana is not responsible for any of these charges. The shipping charge only covers the shipping. Please note that we are not responsible for delivery arrival times/dates, as Customs can hang on to your package for reasons beyond our control.